Today on CBTNews.com – Wednesday, August 8th, 2018:
Improve Your Employees Experiences to Enhance Your Dealership’s Success – Joseph Michelli, NYTimes Best Selling Author
Internationally recognized speaker, author, consultant, and an expert in the area of customer experience, Joseph Michelli, is back on the CBT Automotive Network and this time we talk about employee experience and the role they play in the overall success of your company. Watch Now
Mapping Your Online Customer Experience
In the current competitive auto market, having an online presence is a must. Before they even set foot in your door, chances are the majority of your customers will have checked you out online. Websites and social media function as extensions of your dealerships. They are virtual showrooms where customers can view your newest models, meet your team and get to know your dealership’s culture. However, not all online presences are created equal. Though almost anyone today can create a site or put up a dealership Facebook page, if not executed properly, these online tools can cost you customers. Read More
What is Your Leadership Style?
When you think of your leadership style, what comes to mind? Through the day-to-day tasks of managing various departments, collaborating with co-workers, ensuring customers have an excellent showroom experience and keeping an eye on inventory it can be challenging to find the time to sit back and assess who you are as a leader. Read More
