John Fairchild: How to have a successful Service Drive process
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M5’s Lee Harkins on unlocking hidden fixed ops revenue
A few overlooked fixed ops numbers show where service revenue is slipping away. On today's edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional...
Iran conflict driving up oil costs, squeezing fixed ops margins
On the Dash:
Iran conflict disruptions are cutting oil suppliers' notice before price hikes to days, not weeks.
Dealers now pay $5 to $7 more per oil change than they...
Service scheduling improves industry-wide, Volkswagen dealers lead the pack
On the Dash:
Every brand in the study improved its service scheduling score, lifting the industry average 7 points
Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
Why fixed ops is the new front end for dealerships
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
