At Richmond Ford Automotive Group, exceptional customer experiences go beyond repairs; they are driven by data and focused on loyalty. Vice President Kayla Kody is transforming the service lane through...
As businesses search for ways to improve performance in an increasingly competitive environment, Leadership Expert Dave Anderson says many leaders overlook the simplest of solutions.
During the latest episode of Lessons...
As dealerships face staffing shortages, AI disruptions, and changing customer expectations, many leaders are seeking the key to turning around underperforming stores. For one Chevrolet GMC dealership, the solution boiled...
High-performance business cultures prioritize accountability and eliminate the blame game, according to Leadership Expert and Founder of LearnToLead, Dave Anderson.
During the latest Lessons in Leadership segment, Anderson identifies responsibility as...