Tuesday, November 30, 2021
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5 Steps for Dealing with Aggressive Customers

In the dealership world, we all have to deal with aggressive customers from time-to-time. Although you are more likely to encounter an aggressive customer on the service side of the dealership, every employee needs to be prepared to diffuse a hostile situation. The first step is to learn how to identify an aggressive customer. Just […]
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Ken Strong
Retail automotive veteran and writer for CBTnews.com

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