Thursday, January 20, 2022
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OEM

How Well Do Your Employees Know Your Dealership’s OEM?

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Working in a dealership requires dedication and commitment. Whether a GM, a salesperson, or even a lot technician, the day-to-day objectives of each position in the dealership demand hard work and attention to detail. There is little time to think about anything happening outside of the dealership. The primary objectives usually revolve around putting people […]
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aggressive customer

5 Steps for Dealing with Aggressive Customers

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In the dealership world, we all have to deal with aggressive customers from time-to-time. Although you are more likely to encounter an aggressive customer on the service side of the dealership, every employee needs to be prepared to diffuse a hostile situation. The first step is to learn how to identify an aggressive customer. Just […]
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