Why more dealerships are centralizing the F&I process to a single point of contact – Heather Wilkinson, AVP for JM&A Group

Earlier this week, CBT News was on-site at the 2021 (NAMAD) National Association of Minority Automobile Dealers Convention in Miami Beach, Florida. In this interview, anchor Jim Fitzpatrick sat down with Heather Wilkinson, Assistant Vice President at JM&A Group.

The pair discuss important ways F&I products should be integrated into the digital retailing process, and how the pandemic has shaped consumer buying habits.

Stay tuned for more coverage of the 2021 NAMAD Convention!

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