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Why more dealerships are centralizing the F&I process to a single point of contact – Heather Wilkinson, AVP for JM&A Group

Earlier this week, CBT News was on-site at the 2021 (NAMAD) National Association of Minority Automobile Dealers Convention in Miami Beach, Florida. In this interview, anchor Jim Fitzpatrick sat down with Heather Wilkinson, Assistant Vice President at JM&A Group.

The pair discuss important ways F&I products should be integrated into the digital retailing process, and how the pandemic has shaped consumer buying habits.

Stay tuned for more coverage of the 2021 NAMAD Convention!


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CBT News
CBT News
For over 10 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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