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 When you try to take control of the sale, the customer instinctively pushes back. On this week's episode of F&I Today, Becky Chernek invites...

 On this week's episode of On the Mark, Mark Tewart talks about your CRM, the way you utilize it, the way it's setup, and...

Depending on the culture of your dealership, it ma make sense for a salesperson to undertake part of the F&I process. On today's episode...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director for Kerrigan Advisors. VIDEO TRANSCRIPT:  Bridget Fitzpatrick: Tell us about the...

On this week's edition of F&I Today, Becky Chernek talks about making spot decisions and whether or not they actually help your dealership sell...

Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has a direct effect on...

On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about how having clear goals and being prepared are your best...

Once a customer inquires about purchasing a vehicle, you have five minutes to respond. After this, you could be 10 times less likely to...

On this week's episode of On the Mark, Mark Tewart discusses the reverse-sell technique and gives tips on how to better interact with customers.

On this week's edition of F&I Today, Becky Chernek discusses how converting more of your customers to financing can be beneficial in your F&I...