TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


Weekly Tune-up

hailer service

Hyundai Dealers that Subscribe to CDK Hailer Service to Offer Lyft Rides for Service Customers

- June 25, 2019
FOUNTAIN VALLEY, Calif., June 25, 2019 – In the next several months, Hyundai dealers across the country that subscribe to Hailer service through CDK Global, Inc. (Nasdaq: CDK) can give millions of owners easy access...
customer care

Fanatical Customer Care

- June 24, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer care in your fixed-ops department.
labor rate

How to Increase the Effective Labor Rate of Your Shop

- June 17, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations...
return customers

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

- May 7, 2019
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in...
fluid waste

Improve Inventory Control and Reduce Fluid Waste for Higher Profits in Your Service Drive – Joshua Holmstadt, Graco

- February 1, 2019
During this year's NADA Show, CBT News met up with Joshua Holmstadt, product marketing manager at Graco. Joshua and Jim discussed the new additions to the Pulse Fluid Management line....
service

Stress Survival in Service

- October 23, 2018
On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.
millennial technicians

Millennial Technicians

- October 10, 2018
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.
pre-qualifying

Greeting Customers Before Pre-Qualifying

- October 2, 2018
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why...
factory recalls

Dealing with Factory Recalls

- September 25, 2018
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
telephone

How Your Telephone Can Be Your Most Valuable Resource

- September 18, 2018
On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business and increasing traffic coming into your...


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