TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


Weekly Tune-up

female customers

Must-Haves for Female Customers

- September 2, 2019
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car buyers in your service drive. Video Transcription: Hello,...
teamwork

What It Takes to Achieve Teamwork in Fixed-Ops

- August 26, 2019
On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the betterment of the dealership.
fixed-ops

Eliminating Fixed-Ops Obstacles

- August 19, 2019
 On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to customers about purchasing additional products and...
service appointment

The Value of Making a Service Appointment

- August 5, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment versus the "no appointment neccessary" approach.
service process

Slowing Down in the Service Process

- July 29, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the service process can actually help you...
calls

How to Create Magic on the Phone

- July 25, 2019
 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.
first impression

The Power of the First Impression

- July 22, 2019
 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service department and the power of the...
consistency

The Power of Consistency

- July 15, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency. Consistency in your process, quality, and...
upselling customer

Upselling Customer Pay Revenues

- July 8, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about upselling customer pay revenues and how to use show and tell methods to...
customer perception

How Customer Perception Can Impact Your Service Department

- July 1, 2019
 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the quality of your service and the...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.