Sunday, January 23, 2022
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How to utilize your dealership’s service BDC for maximum success

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How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to welcome back David Lewis, President of David Lewis and Associates and the host of CBT’s Straight Talk, to discuss the service BDC and what he’s […]
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service

4 ways to set the first service appointment that customers...

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While the new car buyer is sure to visit your dealership for a warranty repair, fewer are coming back for maintenance. Most customers prefer to go to a third-party mechanic, with the Cox Automotive Study suggesting the number is nearing 75%. While the data might be older, it’s been clear that nothing has changed recently. […]
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Lewis

Auto retail expert David Lewis on selling more customer pay...

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For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of CBT’s show, Straight Talk, to guide us through selling more customer pay revenue. It boils […]
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tires

Four ways to maximize customers’ tire satisfaction

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Tire replacement is an inevitable part of life for most vehicle owners, and when the time comes, they want to purchase a set of tires that offers the perfect balance of quality, performance, affordability, and reliability. Service departments can help ensure that customers aren’t just buying the right tires – but providing added value that […]
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service appointment

How to Maximize the Service Appointment Process and Retain More...

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how managers can use the service appointment process to sell convenience to the customer.
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service appointment

The Value of Making a Service Appointment

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On this week’s episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment versus the “no appointment neccessary” approach.
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connect with customers

Are You Getting the Message? Connect With Consumers the Way They...

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think...
Paragon Honda

How Paragon Honda Uses Technology to Properly Serve Their Market...

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Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is ready to be picked up from your service department? Well, that day is here for Brian Benstock, Vice President add General Manager of Paragon Honda who’s group has developed this exciting […]
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Engagement with Online Appointment Scheduling

Data Shows Increase in Online Engagement in Scheduling Appointments

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A dealerships’ online engagement and technology needs to be keeping up with how customers are using theirs. Jim Roche, Division Vice President of Marketing and Managed Services at Xtime, wants you to know the importance of making sure your Dealership appointment systems have the online capabilities to support the needs of customers. Xtime is a […]
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