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active listening

How active listening leads to increased engagement

If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...
high turnover rates

The Problem with High Turnover Rates

On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about the problem with high turnover rates in the car...

Why Complainers Will Ultimately Sink Your Ship

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...