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customer experiences

How-to Guide: Driving exceptional dealership customer experiences

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As an automotive dealership, you know that customer service is essential. But you might not know just how important it is to deliver exceptional...
uncertainty

How business leaders can turn uncertainty into opportunity — Meridith Elliott...

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Many of today's leaders and business owners are uncertain and a little anxious about a potential economic downturn. Today on Inside Automotive, we're pleased...
F&I managers

How to help struggling F&I managers embrace change

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When someone has done the same job for years, the exact same way every day, it can be a challenge to get them to...
auto retail

Dealer principal Andy Wright looks back at the auto retail industry...

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Andy Wright, an auto retail expert, is the Managing Partner of Vinart Dealerships and the Hyundai Dealer Council Vice President. Wright has business insights that...
service advisors

4 ways to measure your service advisors’ success

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You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...
Ted Smith FADA franchise

How FADA Pres. Ted Smith continues to advocate for dealer members

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Auto dealers across the country are expressing concerns that the franchise system is under attack by OEMs and industry disruptors that aim to sell...
athlete marketing NIL

Is athlete marketing through NIL worth it for auto dealers?

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The NCAA’s recent new rules on name, image, and likeness (NIL) will profoundly impact student-athletes’ lives. For the first time, they will be able...
EV tires

EV Tires: 3 things dealers need to know about the evolving...

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One of the most dominant trends in the auto industry is the increasing availability and adoption of electric vehicles (EVs). What began as short-range, expensive alternatives for...
Automotive Ventures EVs startups connected car Buick CES

Are consumers willing to pay for automaker subscription services?

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Welcome to this episode of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...
credit unions

CU’s share of auto lending increasing — How to compete in...

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“I have my loan already handled with my credit union.” There is not an F&I Manager on the planet that enjoys hearing that from...