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BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the...
loyalty marketing program

The benefits of using a phone call script for auto sales...

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On the latest episode of Kain and Co., host David Kain, President of Kain Automotive, talks about using a phone call script or outline when...
script

Is it Time to Update Your Phone Script? Here’s What it...

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Despite all the emerging technology, cold calling remains one of the most powerful tools in a salesperson’s box. Though customers are increasingly looking to...