Thursday, December 3, 2020
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culture

Could Your Dealership Use a Culture Tune-Up to be More Effective?

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The type of culture your organization demonstrates every day – behaviors, actions, decisions – has an impact on employee motivation, customer satisfaction, productivity, performance, and retention. Companies have a culture, whether it is what is articulated, and intended or what continually evolves as managers and employees come and go that have their own core values […]
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F&I staff

A Few Simple Mental Health Tips to Help F&I Staff Coming...

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Returning to work in this country has taken on an entirely new meaning. Millions have been out of work since mid-March due to COVID-19 with some industries getting hit harder than others. Factories shuttered, dealership lots empty, restaurants and gyms dark. We all feel like we are living in a bad Sci-Fi movie in real-time. […]
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F&I

4 Ways to Ace the Customer F&I Interview

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Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that knowledge to show them how your product helps them. But in F&I, how do you find all that out when you are NOT the first person the buyer interacts with? The […]
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experience

4 Simple Ways to Personalize the F&I Experience

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We live in what people are calling The Age of the Consumer and for the F&I department, it means a fresh focus on providing an experience that is markedly different than what consumers are used to. A more personalized experience, one that is more enjoyable than it is now. Remember…most car buyers would rather sit […]
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employees

7 Mistakes Managers Make That Demotivate Their Employees

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According to research done at the University of California, motivated employees are about 30% more productive than other employees. They are also about 90% less likely to leave for another company. Another study, by Gallup, has found that managers are responsible for 70% of the motivation that employees experience. As some management experts say, employees […]
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work-life balance

Work-Life Balance in F&I: It’s Easier Than You Think

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‘Work-Life balance? In a dealership? Not a chance…’ That was an actual quote from a friend of mine who has worked in the F&I world since the early 80’s. She laughed when I asked her if it was ever possible to achieve that balance working in F&I. But I had worked with her for years […]
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women

Why Aren’t There More Women General Managers?

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After a decade of progress of women gradually emerging as an important and recognized segment of contemporary automotive business, it is frustrating to read statistics stating that only 8% of women occupy key positions in our national automotive dealerships. The same study also reports that women still work in positions of 91% office and administrative […]
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spot

Are You Spot On?

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Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If we’re not bringing at least 10 to 15 vehicles back per month, we’re not spotting aggressively enough!” What constitutes a spot decision? This is when the dealer makes a call from […]
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F&I

Dull F&I Meetings? Here are 4 Ways to Make Them a...

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Meetings. Love them or hate them, they are a necessary evil in any business. Dealerships are not immune, and most meetings seem to revolve around the sales staff every week, usually Saturday mornings before they open the doors. But when was the last time your store had a meeting for the F&I staff? How often […]
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F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’

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Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as in most businesses, the staff has titles dependent on where they fall in terms of authority. Director, manager, salesperson, service advisor, parts counterperson, and clerk. These are the titles […]
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