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Five tips on how to be customer-centered

A recent PWC report found that, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is...
active listening

How active listening leads to increased engagement

If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...
straight talk

Stop, Look, and Listen

  On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.