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How the finance department can make a great first impression

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A couple agrees to buy the vehicle you’re selling. Once all parties approve the deal, does it matter how and when the customer gets into finance? Sales expert and management trainer Joe Verde says it does, and he believes it only takes a few seconds to make a first impression. However, if the first impression […]
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CBT News – September 1, 2015

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On today's show: Henry Svendblad, Senior VP of Technology at Digital Air Strike, explains how to increase positive online reviews and capture more leads Michael...

CBT News – June 29, 2015

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On today's show: - Edmunds.com Lacey Plockey discusses how serious your mobile shoppers are - Sales Tip of the Day with Joe Verde on practicing your...

CBT News – April 29, 2015

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On today's show: - EasyCare Chairman and CEO Larry Dorfman explains how to handle warranty marketing scams that your customers may believe are from you -...

CBT News – March 16, 2015

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On today's show: - Shaun Kniffin, Marketing and Technology Director for Germain Motor Company, discusses the marketing shift toward digital - Daily Tune-up with Joe Verde...
Management-Driven Leadership

Management-Driven Leadership

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If you want to develop a winning team, spend the time and effort coaching and training them. BY JOE VERDE “It’s better to have one person working with you than it is to have three people working for you.” – Unknown Too many of us were led to believe that our salespeople work for us. […]
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CBT News – February 2, 2015

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On today's show: - Jeff Cowan discusses the mentality needed to hire and retain a winning service team - Daily Tune-up with Joe Verde on sounding...
Sell More

Easy Ways To Sell More (Even If You’re Too Busy)

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The river of gold is still flowing. Don’t wait until it dries up to get serious. BY JOE VERDE I talked to a dealer the other day about training and I got the same response we hear every day. Dealer: Joe, we don’t need training, we’re swamped; we just need inventory. My standard response: Wow, […]
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CBT News – January 28, 2015

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On today's show: - Joe Verde discusses what you need to do once a digital lead walks into your showroom - AutoTrader.com President Jared Rowe discusses...