Why service leaders must teach ELR to their teams
Many service managers can't explain effective labor rate (ELR) to their own teams. This number shapes profit in every service department, yet most dealerships treat it as a spreadsheet line...
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
Jen Suzuki
How AI can expose dealership friction and improve loyalty
As artificial intelligence adoption accelerates across retail automotive, many dealership leaders view automated tools as a silver bullet for operational headaches. However, implementing AI without human oversight often amplifies underlying...
Why real AI adoption means getting the whole team on board
Dealerships keep adding AI tools, but results depend on employees who understand them and help shape how they work. Stores that skip that step risk frustrated staff and a disconnected...
AI isn’t replacing loyalty-based sales, it’s strengthening it
Artificial intelligence (AI) is working its way into nearly every corner of business today. Dealerships are no exception, although some are showing some resistance when it comes to adopting AI....
Fostering a culture of modern leadership in auto retail
The automotive retail environment is experiencing a substantial shift as artificial intelligence tools become integrated into everyday dealership operations. Across sales floors, BDC departments, and service bays, a noticeable divide...
Technician video tips that increase approvals by 30%
Technician inspection videos are among the most powerful trust-building tools in the service department, but only when done right. A rushed, shaky, or confusing video checks a box but does...
Service advisors gain approvals through Jen Suzuki’s job-risk-reward formula
Explaining vehicle repairs doesn’t have to be complicated. On the latest episode of Loyalty-Based Sales Strategies, host Jen Suzuki, Founder and President of eDealer Solution, offers service advisors a simple, straightforward, proven...
NADA Show 2026: Jen Suzuki | eDealer Solutions & ZukiTalk
CBT News is bringing you the latest insights from this year's NADA Show in Las Vegas. Today, Jim Fitzpatrick catches up with Jen Suzuki, president of eDealer Solutions, host of...
Jen Suzuki’s playbook for impactful one-on-ones that drive performance
One-on-ones are among the most overlooked yet extraordinarily powerful tools for leaders across all industries. In today's episode of CBT NOW, Jen Suzuki, sales trainer and president of eDealer Solutions...
Automotive weekly roundup: Vinfast’s EV charging network, new vehicle affordability, Biden eases fuel economy proposal
Earlier this week: Pham Nhat Vuong, founder of VinFast, launched V-Green to develop a global EV charging network, aiming to enhance VinFast's market presence and lead in charging station density....
Latest Articles
Add us as a preferred source on Google