TSLA319.690-54.32%
GM80.670-1.46%
F14.145-0.275%
RIVN16.460-0.72%
CYD45.840-0.3%
HMC27.990-0.54%
TM176.800-3.14%
CVNA60.200-2.55%
PAG215.5400.97%
LAD334.020-5.93%
AN205.100-0.87%
GPI326.680-1.25%
ABG222.140-1.22%
SAH99.110-1.77%
TSLA319.690-54.32%
GM80.670-1.46%
F14.145-0.275%
RIVN16.460-0.72%
CYD45.840-0.3%
HMC27.990-0.54%
TM176.800-3.14%
CVNA60.200-2.55%
PAG215.5400.97%
LAD334.020-5.93%
AN205.100-0.87%
GPI326.680-1.25%
ABG222.140-1.22%
SAH99.110-1.77%
TSLA319.690-54.32%
GM80.670-1.46%
F14.145-0.275%
RIVN16.460-0.72%
CYD45.840-0.3%
HMC27.990-0.54%
TM176.800-3.14%
CVNA60.200-2.55%
PAG215.5400.97%
LAD334.020-5.93%
AN205.100-0.87%
GPI326.680-1.25%
ABG222.140-1.22%
SAH99.110-1.77%


JD Power

declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines

J.D. Power reveals the top awards for the 2023 U.S. EV experience ownership study

- March 1, 2023
The 2023 U.S. electric vehicle experience ownership survey by J.D. Power revealed that, surprisingly, Tesla did not top the list for the best EV ownership experience.  According to J.D. Power, a...
Articles Headlines
auto manufacturer website satisfaction J.D. Power

Auto manufacturer websites becoming more important to vehicle shoppers, J.D. Power finds

- January 10, 2023
TROY, Mich. 9 Jan. 2023 — As auto manufacturer websites become increasingly important to shoppers, overall satisfaction for manufacturer websites is also growing, up 11 points (on a 1,000-point scale)...
Auto News Articles
Carrasquillo

Colin Carrasquillo: The significance of first party data for marketing teams

- December 30, 2022
Through the end of the year and into 2023, marketing teams must work effectively with dealers to maintain customer engagement. Colin Carrasquillo, the digital marketing manager for Nielsen, Dodge, Chrysler,...
Sales & Marketing Inside Automotive

CarNow partners with F&I leader J.D. Power to further improve digital car buying – Tim Cox & Michael Seeman

- November 19, 2021
At the start of the week, CBT News was on-site at the 2021 Automotive Analytics & Attribution Summit, to explore the latest innovations in modern retailing from the auto industry's...
Sales & Marketing

J.D. Power’s Tyson Jominy shares his auto retail predictions for Q4

- November 17, 2021
In the third quarter, as record sales and consumer spending declined, we talked to Tyson Jominy, Vice President of Data and Analytics at J.D. Power to get his insight on...
Daily Automotive News Featured
sales

Are the October & November auto forecasts a sign of what’s to come next year?

- October 28, 2021
New vehicle sales are expected to slide well into the double digits when October’s sales are reported, according to J.D. Power and LMC Automotive. Their joint forecast estimates total US...
Sales & Marketing Articles
infotainment

Infotainment issues are top problems in newest J.D. Power Initial Quality Study

- September 3, 2021
Stellantis brands received accolades with their Ram and Dodge brands taking first and second spots in the 2021 US Initial Quality Study by J.D. Power, although the Chrysler brand pulled...
Daily Automotive News Articles

JD Power and LMC Auto release automotive forecast for August 

- August 31, 2021
Last Thursday, JD Power and LMC Automotive released their projections for August 2021. Their joint assessment showed that sales are likely to see a significant drop from August 2020 and...
Sales & Marketing Articles
inventory

Demand is high but low inventory will temper results, according to June 2021 forecast

- June 28, 2021
As June brings the first half of a historic 2021 to a close, the forecast for the month’s end remains largely positive. JD Power and LMC Automotive predict that retail...
Daily Automotive News Auto News

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New-vehicle satisfaction hits a 3-year high, JD Power finds
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CBT News
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