TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed-Ops Articles
The modern fixed operations leader isn't just managing technicians and advisors—they're managing informaton, in real-time.

Performance you can see: Data-driven fixed ops

- June 4, 2025
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Fixed-Ops Articles
If you're a fixed ops director you've got to divide your strategy into two distinct territories: the hot & cold side of the customer pipeline 

Pipeline precision: Coaching the outside parts sales game

- May 20, 2025
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...
Articles Fixed-Ops
A batter skipping their first at-bat doesn't happen. But that is what I continue to see happen on our service drives.

Missing the First At-Bat: The Cost of Skipping Time-and-Mileage Service Offers

- May 15, 2025
Baseball season has been in full swing since March, and I’ve enjoyed catching a few games here and there. One thing I haven’t seen yet? A batter skipping their first...
Articles Fixed-Ops
On the latest episode of Training Camp with Adam Marburger, he sits down with John Roberts, dealer principal of Roberts Ford.

Ford Dealer John Roberts shares secrets to longevity, leadership, and continuous growth

- May 13, 2025
In the latest episode of Training Camp with Adam Marburger, CEO at Ascent Dealer Services, he sits down with John Roberts, dealer principal of Roberts Ford, for a candid conversation...
Featured Training Camp
In the latest episode of CBT Now, Dave Foy shares the urgent need for innovation and leadership development in dealership service departments.

How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind

- May 5, 2025
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
Featured CBT Now
On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost customer loyalty

How dealers can win at customer retention in fixed ops – Tom Druzynski | West Herr Auto Group

- April 16, 2025
Customer retention remains one of the most critical challenges for dealerships, especially in fixed operations. On the latest episode of Inside Automotive, Tom Druzynski, Director of Service Operations at West...
Featured Inside Automotive
In today’s service lane, it’s not enough to just keep up—you’ve got to get out front. the dealerships leading the pack are using AI

How AI is Revolutionizing the Role of the Service Advisor and Manager

- March 25, 2025
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
Articles Fixed-Ops
Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability and loyalty.

Nick Latino shares how strong fixed ops drives customer retention and profits

- March 24, 2025
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to...
Featured Inside Automotive
In today’s episode of Training Camp, we’re joined by Andrew Suntrup to share his perspective on leadership and personal development.

Andrew Suntrup on developing high-performance F&I teams and driving growth

- January 7, 2025
In today’s episode of Training Camp with Adam Marburger, we’re joined by Andrew Suntrup, Vice President of Operations at Suntrup Ford Westport, to share his perspective on leadership, personal development,...
Featured Training Camp


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