TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Service Drive Management & Leadership
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Service Drive Tips & Training
Boost service and parts profits with Lee Harkins’ strategies on productivity, inventory, and customer pay in dealership fixed ops.

Lee Harkins shares profit-boosting strategies for service departments

- December 1, 2025
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
Featured Service Drive
profitability, service

Fixed ops remain key to dealership profitability, yet potential is often undervalued

- November 28, 2025
On the Dash: Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels. Considerable revenue is being missed, including tire sales and out-of-warranty...
Headlines Articles
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Featured Service Drive
Jeremy Stephens leads Bozard Ford’s mobile service team, completing 2,000+ monthly appointments while improving fixed-ops efficiency.

How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs

- November 17, 2025
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of  Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens, shares how his team completed more...
Featured Service Drive
Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on the road.

Dealerships face service retention crisis as cars get older, loyalty drops

- November 12, 2025
On the Dash: Dealerships are losing service visits and loyalty, with only 54% of new car owners returning for service in 2025. Service revenue remains vital, generating over $156 billion...
Articles Headlines
Piazza, Rogers

How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group 

- November 10, 2025
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician shortage. Rogers details how tactics such...
Service Drive Fixed-Ops
Brion Stapp & Joe McBreen | technicians

Preparing future auto technicians starts in the classroom — Brion Stapp & Joe McBreen

- November 6, 2025
Finding and keeping skilled technicians has been a persistent challenge for dealers nationwide. One Colorado school district is tackling the problem by giving students a hands-on, paid opportunity to work...
Featured Service Drive
Parkway Toyota, service

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

- November 3, 2025
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
Featured Service Drive

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