Saturday, November 28, 2020
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family

3 Easy Ways to Be a Family-Friendly F&I Office

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When families come to the dealership looking to buy their next van or SUV, it can be a tough balancing act for sales to manage. Kids running around the showroom, jumping in and out of cars…it can be challenging to say the least. For those of us with kids of our own, we have been […]
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F&I manager

Is Your F&I Manager on Social Media?

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 On this week’s episode of F&I Today, Becky Chernek explains why the F&I manager at your dealership should be active on social media and implement it as a part of their process.   VIDEO TRANSCRIPTION: Becky Chernek: Welcome to F&I Today. I’m your host, Becky Chernek and I’m happy you’re able to join us […]
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f&i manager

Getting the F&I Manager Involved

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 On today’s Tip of the Day, Becky Chernek talks about the benefits of bringing in an F&I Manager in order to get a second opinion on a deal before finalizing with your customer. VIDEO TRANSCRIPT:  Becky Chernek: Hi, this Becky Chernek with your tip of the day. Whenever the F&I manager gets on the […]
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F&I manager

Time for a New F&I Manager? 4 Intangibles to Look For

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As 2020 approaches, many dealers may be looking to replace an F&I manager that may not be performing at a high level. The new year always seems to be a good time to ‘clean house’ and bring in new staff that can often raise the profit AND the energy level of the department. Maybe your […]
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F&I

5 Unethical F&I Practices That Could Sink Your Dealership

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It’s no secret that F&I departments have suffered (and sometimes still do) from a bad reputation. Probably the worst in the entire dealership…sleazy, fast-talking sales tactics and less-than-honest disclosures of rate and product cost. It’s important to remember, though, that some of those shady tactics are actually against the law in most cases and whether […]
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F&I

Personality or Sales Ability? Which is More Important for F&I Success?

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Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing employee. They have to think about the important revenue-generating responsibility this position holds, and the qualities needed to make all that revenue consistently. But above all else, the F&I manager has […]
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cash

Converting the Cash Buyer in F&I – It Could Be Easier...

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There has never been an F&I manager in the history of the car business that has ever been excited to work a ‘cash deal’. Ever. It is the most dreaded scenario that almost always deflates even the most successful F&I manager with years in the business. In fact, I have seen some in F&I literally […]
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F&I manager

Signs That It’s Time to Fire Your F&I Manager

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‘We have to let you go. Clean out your desk and hand in your keys’. There isn’t a manager on the planet that has not dreaded having to say those words to an employee. F&I Directors are no exception. Firing an F&I manager can be a particularly tough issue. Their position is unique within the […]
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F&I

How to Reduce Chargebacks in F&I – 3 Simple Strategies Can...

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Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or  any salesperson for that matter). It can decimate a commission check, it can lead to a negative CSI, and many times it can lead to the unfair impression that staff may have not sold the product correctly. Why do […]
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F&I

Increase Your F&I Department’s PVR with These 3 Strategies – Adam...

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On today’s show, we welcome back Adam Marburger, F&I expert, and President of Ascent Dealer Services. Adam always has great insight into what makes a successful F&I office and what dealers could be doing more of in their day-to-day. VIDEO TRANSCRIPT:  Jim Fitzpatrick: We are so excited to have Mr. Adam Marburger, who’s President of […]
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