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collision center

Maximize revenue in the collision center with lean production practices

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Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest capital or human resources in the body shop like they do for other departments. However, the collision center can be both an area to service […]
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technicians

Three ways to improve auto technician satisfaction

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Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career happiness at three out of five stars, leaving them in the bottom 31% of all careers. Let’s face it – the life of an auto technician is anything but glamorous. Long […]
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CBT News – June 26, 2015

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On today's show: - Richard Holland, Managing Director of AutoPoint, discusses why your technicians might be unhappy - Curt Zondervan of No Pressure Selling explains how...

CBT News – June 22, 2015

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On today's show: - Managing Director of AutoPoint, Richard Holland, discusses what might be making your technicians unhappy - Sales Tip of the Day with Jeff Cowan on...