On today’s show:

– Richard Holland, Managing Director of AutoPoint, discusses why your technicians might be unhappy

– Curt Zondervan of No Pressure Selling explains how consumers want to buy

– Sales Tip of the Day with Sean Gardner on the gas savings close, brought to you by Zurich

– Today’s Dealer of the Day, brought to you by ELEAD1ONE, is Volkswagen of South Mississippi in D’Iberville, Mississippi

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