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employee engagement

Why improving employee engagement is vital for long-term retention — Joseph...

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You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...
customers

The value lifelong customers bring to your car dealership

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Building a loyal base of customers is one of the most challenging endeavors for any automotive retail store. Research shows that a commitment to building...
Pasch

Glenn Pasch on how to curb complacency culture at your car...

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Car dealers are reporting incredible sales and profits in today's market, but is this success also breeding complacency among you or your staff? Have...
Joseph Michelli

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli,...

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Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and...
employees

Hiding in Plain Sight: How Investing in Your People Could Be...

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As the automotive retail industry continues to focus in on beating the margin compression odds, doing away with operational inefficiencies at the dealership will...
successful dealerships

Overlooked Contributors Of A Successful Dealership

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A Dealer can spend large amounts of money and energy on marketing campaigns, website development, and consumer-friendly technologies often overlooking other areas that produce...