Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

Jaelyn Campbell - December 4, 2025

Too many companies focus only on transactions and miss the bigger opportunity: building lasting loyalty. Joining us on the latest episode of CBT Now to share his recommendations and expertise...

CBT Now Featured

The silent strain: Auto finance customers under pressure

Patrick Roosenberg - December 4, 2025

For years, auto financing operated in a fairly predictable rhythm. Interest rates fluctuated within an acceptable range; leasing offered an affordable entry point, and customers traded vehicles like clockwork every...

F&I Articles

Jaguar fires long-time design chief amid backlash over rebrand and Type 00 concept

Colin Fitzpatrick - December 3, 2025

On the Dash: Gerry McGovern, Jaguar’s longtime design chief, has been fired amid criticism of the rebrand and Type 00 concept. New CEO PB Balaji is likely using the leadership...

Articles Headlines

40 Under 40 Honoree: Steve Smith | AutoNation Acura Hunt Valley

Jasmine Kiniklis - December 3, 2025

We're excited to celebrate Steve Smith, sales advisor at AutoNation Acura Hunt Valley, as a distinguished honoree of CBT News' 40 Under 40 awards. This recognition highlights the top retail...

Event Coverage Featured

Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Jaelyn Campbell - December 3, 2025

Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....

Tips & Training Service Drive

"Quiet quitting” is a growing trend that reduces productivity, lowers morale, and can cost companies thousands of dollars in lost revenue.

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Jaelyn Campbell - December 3, 2025

Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...

Tips & Training Lessons in Leadership

Gurley Leep Automotive expands Indiana presence with Hyundai of Noblesville purchase

CBT News Editorial Team - December 2, 2025

Gurley Leep Automotive Family has expanded its Indiana footprint with the acquisition of Hyundai of Noblesville from Penske Automotive Group. The transaction, which closed November 24 with advisory support from...

Mergers & Acquisitions Tracker Daily Automotive News

Commerce Secretary Howard Lutnick confirmed Monday that the U.S. will reduce tariffs on South Korean imports, including automobiles, to 15%.

Commerce secretary confirms lower U.S. tariffs on South Korean imports

Jaelyn Campbell - December 2, 2025

On the Dash: The U.S. will lower tariffs on South Korean autos and other imports to 15%, retroactive to November 1. South Korea has pledged $350 billion in strategic investments...

Articles Headlines

For the first time in more than three years, car buyers’ satisfaction with the ease of purchase process has fallen below 70%, according to CDK.

CDK survey shows ease of purchase plummets in November

Ashby Lincoln - December 2, 2025

On the Dash: November Ease of Purchase score drops to a historic low of 66%, with double-digit declines across most steps of the buying process. Trade-ins and test drives experienced...

Articles Headlines

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

Jaelyn Campbell - December 2, 2025

While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...

Inside Automotive Sales & Marketing

dealership news

Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

The silent strain: Auto finance customers under pressure

Jaguar fires long-time design chief amid backlash over rebrand and Type 00 concept

40 Under 40 Honoree: Steve Smith | AutoNation Acura Hunt Valley

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Gurley Leep Automotive expands Indiana presence with Hyundai of Noblesville purchase

Commerce secretary confirms lower U.S. tariffs on South Korean imports

CDK survey shows ease of purchase plummets in November

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

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