What a mystery shopping study reveals about dealership processes
Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Dealership Management
Do These 3 Things When Team Morale is Low at Your Dealership
On July 18, a fire broke out in service department of Buff Whelan Chevrolet in Sterling Heights, Michigan. It quickly spread and raged for four hours. The entire service department...
Why Management Training is Important
Joe talks to Dave Anderson, author and President of LearnToLead, about why training your managers is essential and how often they should be trained.
Can Your Dealership Bounce Back?
What do you think of when you hear the word disaster? There are natural disasters, of course, that you may get some warning for: storms, floods and fire. Then there...
What dealers can do better
Alan Ram talks to CBT News about why you don't need more people, you just need your people to do more.
Eight Steps to a Build a Stronger Dealership Team
Do your employees function as a team? In an effort to motivate employees, most managers talk about team building, but not all of them walk the talk. Many auto dealers...
How to get the results you want from your sales team
Are you getting the results you want and need from your team? Are you cultivating and properly managing to get those results? CBT's Jim Fitzpatrick sat down with PCG Companies'...
How Allstate’s Auto Dealer Program helps with retention
Joe Gumm sits down with Tara Webb, National Sales Director for the Allstate Auto Dealer Program. In this interview, Tara and Joe discuss the Allstate Auto Dealer Program, what dealers...
6 Powerfully Effective Hacks to Get Organized Right Now
No matter what we're doing, getting organized is always one thing we never seem to completely achieve, and it's something most all of us could use a little more of. But getting...
This Dealership has gone to the Dogs
For the lucky crew at Earl Stewart Toyota in Lake Park, every day is Take Your Dog to Work Day. The car lot on U.S. 1 just south of Northlake...
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