How tailored customer experiences drive loyalty and sales in 2025

Jaelyn Campbell - June 30, 2025

In today’s fiercely competitive auto market, personalized customer interactions aren’t just a nice-to-have; they’re essential. On the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki, President of eDealer Solutions, reveals how dealerships...

Featured Loyalty-Based Sales Strategies

Dave Anderson reveals one question to drive team performance

Jaelyn Campbell - June 18, 2025

During the latest episode of Lessons in Leadership, Dave Anderson, President of LearnToLead, explores a universal coaching dilemma: how to keep employees moving forward, whether they’re excelling or stuck. According...

Featured Lessons in Leadership

Inside The Niello Company’s unified sales and service strategy — Tully Williams & Dennis Gingrich

Staff Writer - June 17, 2025

When sales and service teams collaborate instead of compete, the results speak for themselves: better cars, higher profits and happier customers. At The Niello Company, cross-departmental alignment is not just...

Featured Management & Leadership

How Gary Rome builds community and culture one car giveaway at a time

Jasmine Kiniklis - June 16, 2025

For over a decade, Gary Rome, president of the Gary Rome Auto Group and 2023 TIME Dealer of the Year, has awarded a car to outstanding students, showcasing the positive...

Featured Management & Leadership

Today's episode of CBT Now, Joseph Michelli discusses how Amazon’s One Medical is redefining the patient experience

Why technology should enhance, not replace, customer relationships – Joseph Michelli

Jaelyn Campbell - June 16, 2025

In today’s digital age, businesses often rush to adopt new technologies, but few strike the balance between innovation and genuine human connection. On today's episode of CBT Now, we're joined...

Featured Sales & Marketing

In this episode of Lessons in Leadership, Dave Anderson breaks down the power of specificity in coaching and accountability.

How specificity drives accountability

Jaelyn Campbell - June 11, 2025

In this episode of Lessons in Leadership, Dave Anderson, president of LearnToLead and a leadership expert, breaks down the power of specificity in coaching and accountability. Anderson explains why vague...

Featured Lessons in Leadership

Payment processing isn’t often top of mind when dealership leaders think about profitability, but the wrong systems can chip away at margins.

Is your payment system undermining your dealership’s bottom line? Here’s how to regain control

Randy Modos - June 9, 2025

Payment processing isn’t often top of mind when auto dealership leaders think about profitability — but when left unchecked, the wrong payment systems can quietly chip away at margins. Rising credit card...

Articles F&I

During today’s episode of Lessons in Leadership, Dave Anderson lays out a firm, clear, framework to address underperformance.

Dave Anderson shares a proven strategy for confronting underperformance head-on

Jaelyn Campbell - June 4, 2025

Confronting underperformance in the workplace can be one of the most uncomfortable challenges for any manager. Yet, during today’s episode of Lessons in Leadership, leadership expert and President of LearnToLead,...

Featured Lessons in Leadership

On the latest episode of Lessons in Leadership, Dave Anderson dives into the workplace challenge of dealing with habitually late employees.

How to handle habitually late employees with skill and accountability

Jaelyn Campbell - May 28, 2025

On the latest episode of Lessons in Leadership, leadership expert and President of LearnToLead, Dave Anderson, dives into the common workplace challenge of dealing with habitually late employees. Rather than...

Featured Lessons in Leadership

On today's CBT Now episode, strategist Meridith Elliott Powell offers a practical roadmap for leading through uncertainty.

Meridith Elliot Powell on leading your dealership through uncertainty

Jaelyn Campbell - May 26, 2025

As dealers brace for continued market turbulence—driven by inflation, interest rates, and global tariffs—leadership under pressure has never been more vital. During the latest episode of CBT Now, award-winning business...

Featured Management & Leadership

Dealership Management

How tailored customer experiences drive loyalty and sales in 2025

Dave Anderson reveals one question to drive team performance

Inside The Niello Company’s unified sales and service strategy — Tully Williams & Dennis Gingrich

How Gary Rome builds community and culture one car giveaway at a time

Why technology should enhance, not replace, customer relationships – Joseph Michelli

How specificity drives accountability

Is your payment system undermining your dealership’s bottom line? Here’s how to regain control

Dave Anderson shares a proven strategy for confronting underperformance head-on

How to handle habitually late employees with skill and accountability

Meridith Elliot Powell on leading your dealership through uncertainty

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