The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...
Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...
In an industry where margins hinge on speed, predictability, and inventory turn, one Midwest dealership group identified a hidden drag on profitability: the way their vehicles moved from auction to...
While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...
Virginia’s Emily Marlow Beck, president of Marlow Motor Company and third-generation owner, has been named her state’s nominee for the 2026 Time Dealer of the Year, the first female nominee...
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
On the Dash:
To protect your EV and optimize battery performance, park it in a garage or a covered area, and remove any snow.
Before driving, precondition both the battery...
On the Dash:
Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels.
Considerable revenue is being missed, including tire sales and out-of-warranty...
On the Dash:
CDK found that excessive wait times in the F&I department can increasingly harm customer satisfaction.
Engaging customers during wait times, through paperwork, educational content, or early vehicle...
As the new year draws closer, many dealers are reflecting on what worked, what didn’t, and where their strategy needs to shift in 2026. On today's episode of Lessons in...