TSLA389.210-3.29%
GM79.880-0.66%
F12.8850.015%
RIVN17.2300.31%
CYD44.030-0.14%
HMC25.045-0.315%
TM204.800-10.45%
CVNA403.0701.08%
PAG160.240-2.58%
LAD279.020-9.74001%
AN204.590-4.94%
GPI339.340-11.87%
ABG206.320-6.39%
SAH69.830-1.95%
TSLA389.210-3.29%
GM79.880-0.66%
F12.8850.015%
RIVN17.2300.31%
CYD44.030-0.14%
HMC25.045-0.315%
TM204.800-10.45%
CVNA403.0701.08%
PAG160.240-2.58%
LAD279.020-9.74001%
AN204.590-4.94%
GPI339.340-11.87%
ABG206.320-6.39%
SAH69.830-1.95%
TSLA389.210-3.29%
GM79.880-0.66%
F12.8850.015%
RIVN17.2300.31%
CYD44.030-0.14%
HMC25.045-0.315%
TM204.800-10.45%
CVNA403.0701.08%
PAG160.240-2.58%
LAD279.020-9.74001%
AN204.590-4.94%
GPI339.340-11.87%
ABG206.320-6.39%
SAH69.830-1.95%


Customer expereince

Cox, performance

Tim Cox and Micah Rowland urge dealers to prioritize performance, human engagement over AI trends

- October 14, 2025
Experts advised that dealerships should focus on performance rather than technology trends, as the industry is flooded with AI solutions. Joining us on the latest episode of Driving Solutions is...
The latest Car Buyer Journey Study from Cox Automotive offers insights into consumer behavior, satisfaction, and digital retailing trends.

Cox Automotive’s 15th Annual Car Buyer Journey Study reveals key trends shaping the industry

- March 21, 2025
The latest Car Buyer Journey Study from Cox Automotive marks its 15th year, offering vital insights into consumer behavior, satisfaction, and digital retailing trends. As inventory stabilizes and digital adoption...
Doug Horner discusses the power of creating a social media presence and how salespeople can harness it to sell more vehicles.

Doug ‘BenzsandBowties’ Horner’s guide to creating an authentic and effective social media presence

- January 16, 2025
In today's episode of Inside Automotive, we're joined by Doug Horner, general sales manager of Mercedes-Benz of North Olmsted, to discuss the power of creating a social media presence and...
Today’s episode of Training Camp with Adam Marburger notes how F&I professionals are urged to stop fixating on PVR with four proven stratgies

Four essential F&I strategies to boost your profitability

- December 10, 2024
On today’s episode of Training Camp with Adam Marburger- a black belt in both Brazilian Jiu-Jitsu and F&I- notes how F&I professionals are urged to stop fixating on PVR (per...
In today’s hyper-competitive auto sales landscape, simply setting appointments isn't enough to secure customer loyalty. Jen Suzuki explains.

Boosting showroom traffic with appointment tracking and personal engagement

- November 19, 2024
In today’s hyper-competitive auto sales landscape, simply setting appointments isn't enough to secure customer loyalty. Industry expert Jen Suzuki, founder and president of eDealer Solutions, discusses loyalty-based sales strategies that...
Adam Marburger reveals a simple yet effective technique that breaks old habits and aligns perfectly with today’s consumer mindset.

Revolutionize F&I operations with Adam Marburger’s game-changing approach

- September 3, 2024
Welcome to the latest episode of Training Camp with Adam Marburger, exclusively on CBT News! In today’s session, we’re diving deep into a game-changing approach to F&I operations. If you're...
On today’s episode of CBT Now, we’re joined by Jennifer Suzuki, acclaimed sales trainer and the President of e-Dealer Solutions, to share some of her sales strategies.

Transform your dealership’s success with these key sales strategies – Jen Suzuki | eDealer Solutions

- September 11, 2023
As the retail automotive industry evolves, dealerships recognize the importance of personalized shopping experiences and sales strategies. On today's episode of CBT Now, we're joined by Jennifer Suzuki, acclaimed sales...
Autotrader

Autotrader is Furthering Their Distances From Others In the Industry With Accelerate- Jessica Stafford

- April 18, 2018
The last time we spoke to Jessica Stafford, Senior Vice President & General Manager at Autotrader, she told CBT News how AutoTrader kicked off the year rolling out a new look on...
Digital Retail

Does Your CRM Support a Seamless Online to In-Store Transition?

- March 15, 2018
There are variations of what a strong digital retail dealership could look like. Bill Wittenmyer, Partner at Elead1one and knowledgeable resource on auto retail, expands on the appeal of digital retailing...


CBT News
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