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warranty

Best practices when submitting warranty claims

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In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This...
success

Life’s not fair—here’s how to find success anyway

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The phrase “life’s not fair” might not seem to be an earth-shattering idea — of course, it’s not fair. It’s one of the first...

When Little Complaints Become Big Problems

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The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
f&i

Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage

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We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten...

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On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction...
complaints

Top 5 Complaints of Dealership Employees and How to Solve Them

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We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here...
newscast

Why dealers are an important piece of eVehicle future | Two...

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On today's CBT Newscast for Tuesday, October 3rd, 2017: William Wallace: Why dealers are an important piece of eVehicle future When customers have issues with their...