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When Little Complaints Become Big Problems

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The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be devastating. While it’s true that many customers’ complaints have little or no merit, there can be a real danger if the wrong plaintiff’s attorney gets involved. You may be thinking “we […]
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f&i

Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize...

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We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell 10 people. If this bad experience was at a dealership, however, the stakes and the potential costs are much higher. Fines, bad PR, and a ruined community reputation can have far […]
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newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten...

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On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction...
complaints

Top 5 Complaints of Dealership Employees and How to Solve...

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We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here is a list of 5 of the top complaints by dealership employees and what can be done about them: Predatory Sales Tactics We’ve all heard or experienced the scenario where a […]
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newscast

Why dealers are an important piece of eVehicle future | Two...

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On today's CBT Newscast for Tuesday, October 3rd, 2017: William Wallace: Why dealers are an important piece of eVehicle future When customers have issues with their...