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response rates

Tips to Improve Survey Response Rates When It Matters Most

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Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and in person, buying intent seems to be much higher...
automation

Will Automation Affect the Auto Retail Workforce?

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Automation is at work in the automotive industry. Processes in manufacturing are now driven in large part by AI-powered machines that can operate round...
Capgemini

This Study By Capgemini Reveals Consumer Interest Levels in Buying a...

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On today’s show, we’re pleased to welcome Daniel Davenport, Senior Director of North American Automotive for Capgemini. Daniel and Jim discuss the findings from Capgemini's...
personal

An Uptick in Personal Car Buyers Could Be Coming

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For years, the transportation industry has been slowly evolving to promote shared mobility. Uber and Lyft are two of the most popular names, although...
customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

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Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years...
home

Do You Have the Infrastructure to Allow Your Agents to Work...

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Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At...
used car

Used Car Sales Could Win Out If Customer Fears are Quelled

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J.D. Power forecasted that dealers would face higher prices for used car inventory after a strong start to pre-owned sales in 2019. Used vehicles...
customers

Six Ways You Can Help Your Customers Navigate After-Sales Services During...

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The situation regarding COVID-19 is constantly changing, and it is altering the landscape of each facet of our lives. Dealerships are in a unique...
car buyers

Used Car Buyers Still Prefer Buying at Dealership, Not Online

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Tech advances in automotive retail have expanded a customer’s buying options. Online lead generation and hours of research have streamlined the time it takes...
Facebook Marketplace

Why Dealerships Should Use Facebook Marketplace

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In 1995, Craigslist changed the way individuals bought and sold personal items, including used vehicles. Craigslist replaced newspaper classified ads as the go-to spot...