TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


car buyers

response rates

Tips to Improve Survey Response Rates When It Matters Most

- May 28, 2020
Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and in person, buying intent seems to be much higher than pre-COVID. Although the average customer...
automation

Will Automation Affect the Auto Retail Workforce?

- May 27, 2020
Automation is at work in the automotive industry. Processes in manufacturing are now driven in large part by AI-powered machines that can operate round the clock rather than an eight-hour...
Capgemini

This Study By Capgemini Reveals Consumer Interest Levels in Buying a Car Post COVID-19 – Daniel Davenport

- May 27, 2020
On today’s show, we’re pleased to welcome Daniel Davenport, Senior Director of North American Automotive for Capgemini. Daniel and Jim discuss the findings from Capgemini's recent survey on buyer interest in...
personal

An Uptick in Personal Car Buyers Could Be Coming

- May 18, 2020
For years, the transportation industry has been slowly evolving to promote shared mobility. Uber and Lyft are two of the most popular names, although bike sharing and public transportation are...
customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

- April 14, 2020
Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years from now, customers will remember the...
home

Do You Have the Infrastructure to Allow Your Agents to Work from Home?

- April 7, 2020
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers...
used car

Used Car Sales Could Win Out If Customer Fears are Quelled

- April 7, 2020
J.D. Power forecasted that dealers would face higher prices for used car inventory after a strong start to pre-owned sales in 2019. Used vehicles are notoriously profitable with higher sales...
customers

Six Ways You Can Help Your Customers Navigate After-Sales Services During COVID-19

- April 6, 2020
The situation regarding COVID-19 is constantly changing, and it is altering the landscape of each facet of our lives. Dealerships are in a unique position as the act of shopping...
car buyers

Used Car Buyers Still Prefer Buying at Dealership, Not Online

- March 13, 2020
Tech advances in automotive retail have expanded a customer’s buying options. Online lead generation and hours of research have streamlined the time it takes a customer in the showroom to...
Facebook Marketplace

Why Dealerships Should Use Facebook Marketplace

- March 5, 2020
In 1995, Craigslist changed the way individuals bought and sold personal items, including used vehicles. Craigslist replaced newspaper classified ads as the go-to spot for posting cars for sale. Dealerships quickly...


CBT News
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