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customer successvideo

The Value CDK Global’s Customer Success Model is Bringing to Dealers – John Hickey...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by John Hickey and Michael Seeman from CDK Global. John is the...
reconditioning

6 Tips to Make the Reconditioning Process Easier and More Efficient

One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great...
dealertrackvideo

How Dealertrack is Creating a Seamless Car Buying Experience for Customers – Cheryl Miller,...

Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with Cheryl Miller, Senior Vice...
dealer-fxvideo

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini, CEO of Dealer-FX, a company that aims to provide...
David Engelmanvideo

The Benefits of Offering More Affordable Payment Options to Your Customers – David Engelman,...

SMART Payment Plan's CEO, David Engelman, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss how dealers can...

How Video Pre-Roll Can Complement Your Online Marketing Strategy

On this week's episode of Auto Marketing Now, Brian Pasch talks about video pre-roll and some ideas that can tweak your existing video pre-roll...

How Can You Maximize PVR Earnings?

On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900,...

Why You Shouldn’t Fear Rejection in Sales

Customers are often met with a sense of fear when dealing with salespeople. However, working in automotive retail comes with it's own set of...

Current Trends and Challenges in Fixed-Ops

On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....