Tuesday, January 26, 2021
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Fixed-Ops

5 Strategies to Raise the Standards of Your Fixed-Ops Department...

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On today’s show, we welcome back  Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment, Michael and Jim talk about improving customer service in fixed-ops and the dealership as a whole. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic […]
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week in review

CBT News Week in Review: March 13, 2020

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CBT News Week In Review for Friday, March 13th, 2020: Applying Your Core BDC Strategies to the Entire Dealership - David Kain, Kain Automotive In an...
Michael Roppo

CBT Automotive Newscast for March 11, 2020

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Today on CBTNews.com - Wednesday, March 11th, 2020: 8 Habits That Every Service Manager Should Adopt in Order to Be Successful - Michael Roppo Setting and...
service appointment

How to Maximize the Service Appointment Process and Retain More...

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how managers can use the service appointment process to sell convenience to the customer.
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selling points

7 Customer Contact Selling Points

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go over his seven fixed-ops customer contact selling points in detail.
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newscast

What It Takes To Find, Train, and Retain Great Service Technicians...

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Today on CBT News.com - Thursday, August 22nd, 2019: What It Takes To Find, Train, and Retain Great Service Technicians - Michael Roppo, Automotive Management...