TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive

Ted Britt

Ted Britt Ford & Lincoln boosts shop efficiency with a one technician per bay approach

Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems, has increased throughput, profitability, and customer satisfaction without expanding facilities. Joining us on the latest episode of Service Drive is Michael Darlin, Service Director at Ted Britt Ford and Lincoln of Chantilly, to share how dealers can improve service efficiency and...
Faulkner Automotive Group

Mike Rocchi on how Faulkner Automotive Group builds technicians from the ground up

- March 2, 2026
Fixed operations talent shortages continue to pressure dealership profitability nationwide. On today’s episode of Service Drive, Mike Rocchi, director of technical training for Faulkner Automotive Group, shares how the dealer...
EasyCare's Corey Smith outlines how training, coaching and communication can boost service retention and fixed ops profits in 2026.

Why service advisors are the profit lever dealers overlook — Corey Smith | EasyCare

- February 24, 2026
On today's episode of Service Drive, EasyCare National Fixed Ops Training Manager Corey Smith shares what dealers should focus on in 2026 to maintain strong fixed ops performance and boost...
Twin Pine Ford, Nolan Armpriester

Twin Pine Ford’s Nolan Armpriester bets big on fixed ops for 2026 growth

- February 17, 2026
While many dealership leaders rise through variable operations, Nolan Armpriester, General Manager at Twin Pine Ford of Hamburg, is leaning into what he believes is the most stable and scalable...
Jeff Cowan explains why relationship-driven selling and accountability remain the keys to professional salesmanship and service success in 2026.

Jeff Cowan on the forgotten rules of professional salesmanship

- February 2, 2026
Competition in the retail automotive market is rapidly intensifying, and building relationships is the key differentiator that sets salespeople apart from their competitors. On today's episode of Service Drive, sales...
John Fairchild shares four pillars for fixed-ops success in 2026, focusing on management, coaching, accountability, and execution.

The four pillars for service success in 2026 — John Fairchild | Fairchild Automotive Solutions

- January 12, 2026
Fixed-ops remains one of the most powerful levers for dealership profitability and customer loyalty in 2026. On today's episode of Service Drive, John Fairchild, president of Fairchild Automotive Solutions and...
Kingrey

How fixed ops can skyrocket profits for dealerships in 2026 – Shon Kingrey | Kayser Automotive Group

- January 5, 2026
As we head into 2026, the variable market is becoming increasingly unpredictable, which means fixed ops will play an even bigger role in dealership performance. Joining us on the latest...
Evelyn Cardenas of CFADA details the program training and placing auto technicians to meet growing dealership service needs.

Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage

- December 29, 2025
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
service departments, Don Andres

Don Andres shares strategies to help service departments grow in 2026

- December 22, 2025
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...

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