TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%
TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%
TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
Jeff Cowan on the forgotten rules of professional salesmanship
Competition in the retail automotive market is rapidly intensifying, and building relationships is the key differentiator that sets salespeople apart from their competitors. On today's episode of Service Drive, sales...
The four pillars for service success in 2026 — John Fairchild | Fairchild Automotive Solutions
Fixed-ops remains one of the most powerful levers for dealership profitability and customer loyalty in 2026. On today's episode of Service Drive, John Fairchild, president of Fairchild Automotive Solutions and...
How fixed ops can skyrocket profits for dealerships in 2026 – Shon Kingrey | Kayser Automotive Group
As we head into 2026, the variable market is becoming increasingly unpredictable, which means fixed ops will play an even bigger role in dealership performance. Joining us on the latest...
Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
Don Andres shares strategies to help service departments grow in 2026
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
How service departments can attract and retain top technicians – Jeff Cowan
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
