TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
Dealers debate mobile service expansion as OEM support fuels industry change
Mobile service continues to divide dealership fixed operations strategies, with some dealers fully scaling mobile fleets while others rely on pickups and deliveries or traditional service drive models. During the...
Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Inside Toyota of Puyallup’s strategy to recruit and retain top technicians
As dealerships nationwide struggle to recruit and retain skilled technicians, Toyota of Puyallup is taking a different approach. Director of Technician Training, Wayne Bridges, joins us on the latest episode...
Ted Britt Ford & Lincoln boosts shop efficiency with a one technician per bay approach
Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems,...
Mike Rocchi on how Faulkner Automotive Group builds technicians from the ground up
Fixed operations talent shortages continue to pressure dealership profitability nationwide. On today’s episode of Service Drive, Mike Rocchi, director of technical training for Faulkner Automotive Group, shares how the dealer...
Why service advisors are the profit lever dealers overlook — Corey Smith | EasyCare
On today's episode of Service Drive, EasyCare National Fixed Ops Training Manager Corey Smith shares what dealers should focus on in 2026 to maintain strong fixed ops performance and boost...
Twin Pine Ford’s Nolan Armpriester bets big on fixed ops for 2026 growth
While many dealership leaders rise through variable operations, Nolan Armpriester, General Manager at Twin Pine Ford of Hamburg, is leaning into what he believes is the most stable and scalable...
