TSLA378.9309.36%
GM79.5203.72%
F14.2700.28%
RIVN17.7600.52%
CYD44.7901.06%
HMC28.5600.39%
TM180.3401.81%
CVNA65.5801.44%
PAG195.190-0.31%
LAD330.7905.61%
AN198.4800.57%
GPI311.6205.67%
ABG216.1105.99%
SAH97.5301.19%
TSLA378.9309.36%
GM79.5203.72%
F14.2700.28%
RIVN17.7600.52%
CYD44.7901.06%
HMC28.5600.39%
TM180.3401.81%
CVNA65.5801.44%
PAG195.190-0.31%
LAD330.7905.61%
AN198.4800.57%
GPI311.6205.67%
ABG216.1105.99%
SAH97.5301.19%
TSLA378.9309.36%
GM79.5203.72%
F14.2700.28%
RIVN17.7600.52%
CYD44.7901.06%
HMC28.5600.39%
TM180.3401.81%
CVNA65.5801.44%
PAG195.190-0.31%
LAD330.7905.61%
AN198.4800.57%
GPI311.6205.67%
ABG216.1105.99%
SAH97.5301.19%


Shows

Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
Global automakers face an uncertain future as EVs from China disrupt markets, challenging decades-old business models and dealer systems.

Can legacy automakers adapt before China takes the EV lead?

- September 5, 2025
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry. I’m...
According to Mark Vickery, Ai is not about replacing human interaction but enabling dealers to provide a more personalized customer experience

Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience

- September 4, 2025
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...
Andy Guelcher, President of Mohawk Chevrolet, joins us to share insights into how dealers are navigating today’s headwinds. 

Chevy dealer Andy Guelcher on navigating market uncertainties

- September 3, 2025
Chevrolet dealers are finding ways to thrive despite market uncertainties, from federal EV incentives to sourcing used vehicles. Andy Guelcher, President of Mohawk Chevrolet and Chairman of the Chevrolet National...
Dave Anderson explains how SPIFF programs should reward top performers, use qualifiers, and avoid creating entitlement in sales teams.

Build SPIFF programs that reward performance, not entitlement

- September 3, 2025
Sales incentives only work when your team earns them. In today’s episode of Lessons in Leadership, leadership expert and founder of LearnToLead, Dave Anderson breaks down why SPIFF programs should have clear...
Todd Smith, CEO of QoreAI, joins us to emphasize that AI should be viewed as a collaborative tool that enhances efficiency across departments.

How dealers can use AI to streamline operations without fear – Todd Smith | QoreAI 

- September 2, 2025
Artificial intelligence (AI) is no longer just a buzzword for auto dealerships, yet many dealers remain uncertain about how to separate hype from actionable opportunities. On the latest episode of...
Ryan Hanlon explains how dealers can maximize profits with tailored reinsurance programs and proactive investment strategies.

Portfolio’s Ryan Hanlon shares how to maximize reinsurance profits

- September 2, 2025
Dealers looking to maximize cash flow and long-term profitability cannot rely on one-size-fits-all reinsurance solutions. In today's episode of Training Camp, Ryan Hanlon, reinsurance expert and chief sales officer at Portfolio,...
Matt VanDyke of Shift Digital shares insights on VIN-specific imagery, AI tools, and strategies transforming dealership marketing.

Shift Digital’s Matt VanDyke on AI-driven marketing strategies that boost online conversions

- September 1, 2025
The right images don’t just show cars—they sell them, build trust, and transform the way customers engage with your dealership online. In today's episode of Inside Automotive, Matt VanDyke, president...
Tires often get overlooked in the service drive, but John Fairchild believes they could be the most powerful retention tool for dealerships

John Fairchild on why dealers should embrace tire sales in fixed ops

- September 1, 2025
Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be the most powerful retention tool available...


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