TSLA309.220-3.81001%
GM87.0404.4%
F14.6800.315%
RIVN16.4800.64%
CYD46.5901.52%
HMC29.1300.97%
TM182.1504.73%
CVNA64.0303.57%
PAG215.700-1.65%
LAD345.4804.53%
AN212.2004.02%
GPI337.4306.56%
ABG226.6401.4%
SAH102.9803.16%
TSLA309.220-3.81001%
GM87.0404.4%
F14.6800.315%
RIVN16.4800.64%
CYD46.5901.52%
HMC29.1300.97%
TM182.1504.73%
CVNA64.0303.57%
PAG215.700-1.65%
LAD345.4804.53%
AN212.2004.02%
GPI337.4306.56%
ABG226.6401.4%
SAH102.9803.16%
TSLA309.220-3.81001%
GM87.0404.4%
F14.6800.315%
RIVN16.4800.64%
CYD46.5901.52%
HMC29.1300.97%
TM182.1504.73%
CVNA64.0303.57%
PAG215.700-1.65%
LAD345.4804.53%
AN212.2004.02%
GPI337.4306.56%
ABG226.6401.4%
SAH102.9803.16%

Search for:

Joseph Michelli

Avoid These 5 Outdated Practices to Gain Your Customer’s Trust – Joseph Michelli, NYT Best-Selling Author

- May 13, 2019
Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there are many strategies out there to...
Sales & Marketing Auto News
newscast

Week In Review: How Dealerships Can Adapt to Changes in Consumer Demand | The Importance of Having Return Customers in the Service Drive | Common Leadership Challenges that Managers Face

- May 10, 2019
CBT News Week In Review for May 10th, 2019: How Dealerships Can Adapt to Changes in Consumer Demand - Brian Finkelmeyer, vAuto Auto sales were reported down for most manufacturers in the...
Daily Newscast
tariffs

Trump Threatens 25% Hike on Tariffs for China

- May 9, 2019
Just two months after deciding to hold off on implementing tariffs on China, the Trump administration has announced plans to place them on $200 billion worth of Chinese goods, including...
Daily Automotive News Auto News
Bruce Tulgan

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan, RainmakerThinking

- May 8, 2019
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the undermanagement epidemic'. He breaks down the...
Management & Leadership Auto News
newscast

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan | How to Turn Recalls Into Positive Customer Experiences | Phone Calls: The Good, the Bad, and the Exceptional

- May 8, 2019
Today on CBTNews.com - Wednesday, May 8th, 2019: 7 Common Leadership Challenges that Managers Face and How to Overcome Them - Bruce Tulgan, RainmakerThinking CBT welcomes back Bruce Tulgan, Founder and CEO...
Daily Newscast
return customers

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

- May 7, 2019
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in...
Fixed-Ops Auto News
customer retention

Customer Retention: They Have to Like You

- May 7, 2019
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car to the dealer for a repair...
Fixed-Ops Auto News
newscast

The Importance of Having Return Customers in the Service Drive – John Fairchild | Tesla Scrambles to Raise Funds with Bond and Stock Sale | Customer Retention: They Have to Like You

- May 7, 2019
Today on CBTNews.com - Tuesday, May 7th, 2019: The Importance of Having Return Customers in the Service Drive - John Fairchild, Fixed-Ops Expert According to Cox Automotive’s latest study, Opportunities to Build...
Daily Newscast
customer

Moving Dealerships From Transaction-Centric to Customer-Centric

- May 3, 2019
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive...
Sales & Marketing Auto News
Mark Rikess

Changes Your Dealership Can Make Today to Build a Lasting Sales Team – Mark Rikess

- April 30, 2019
On today’s show, we welcome back Mark Rikess, CEO of The Rikess Group, a training and consulting group focused on helping dealers implement a one-price selling method. In this segment,...
Management & Leadership Auto News


Latest Articles

Ford joins 3-way race to build the Army's next tactical truck
Latest Articles 07/28/26

Ford joins 3-way race to build the Army’s next tactical truck

July new-vehicle sales pace reaches strongest level of 2026, says Cox Automotive
Latest Articles 07/28/26

July new-vehicle sales pace reaches strongest level of 2026, says Cox Automotive

Porsche to cut 5,000 more jobs by 2035
Latest Articles 07/28/26

Porsche to cut 5,000 more jobs by 2035

Gary Rome shares the leadership philosophy behind his Hyundai Dealer of the Year success
Latest Articles 07/28/26

Gary Rome shares the leadership philosophy behind his Hyundai Dealer of the Year success

3 key steps to fixing an underperforming dealership
Latest Articles 07/28/26

3 key steps to fixing an underperforming dealership

Sen. Bernie Moreno pushes Connected Vehicle Security Act, says bill protects dealers and U.S. auto industry
Latest Articles 07/27/26

Sen. Bernie Moreno pushes Connected Vehicle Security Act, says bill protects dealers and U.S. auto industry

Conversica launches Ignite, an AI-native Revenue Activation Engine for automotive retail
Latest Articles 07/27/26

Conversica launches Ignite, an AI-native Revenue Activation Engine for automotive retail

Trump touts U.S. auto manufacturing, GM expands U.S. production, Ford launches new Bronco package
Latest Articles 07/27/26

Trump touts U.S. auto manufacturing, GM expands U.S. production, Ford launches new Bronco package

ZT Automotive expands luxury portfolio with Charlotte dealership acquisition
Latest Articles 07/27/26

ZT Automotive expands luxury portfolio with Charlotte dealership acquisition

Trump touts U.S. auto manufacturing during visit to Michigan
Latest Articles 07/27/26

Trump touts U.S. auto manufacturing during visit to Michigan

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.