Glenn Pasch on Alleviating Pain Points in Your Customer Journey
Please join us in welcoming back Glenn Pasch, auto marketing expert and CEO of PCG Digital. Glenn and PCG Digital have worked with the likes of GM, Lithia, and Nissan....
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
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5 Reasons You Need to Redefine CRM
The customer relationship management (CRM) tool started out as a simple electronic rolodex and calendar. It’s now a complicated tool that is underused or disregarded by sales teams. You’re left...
CBT News Week In Review: January 24, 2020
CBT News Week In Review for Friday, January 24th, 2020:
A Year in Review and 2020 Industry Predictions from NADA's Chief Economist Patrick Manzi
2019 for the auto retail industry has come...
Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh, MAX Digital
On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC in 2020 as well as the...
How to Run a Successful Dealership Rental Program
Making the decision to open a rental agency at your dealership is a huge commitment. There seems to be a lot of risk involved. Tales abound of dealership rental agencies...
Howard Hakes Reflects on a Successful Year as 2019’s AIADA Chairman
2019 was certainly a busy year for Washington with tariff threats, industry disruptors, and historic trade agreements. And the folks over at AIADA have been following these developments closely and...
CBT Automotive Newscast for January 23, 2020
Today on CBTNews.com - Thursday, January 23rd, 2020:
Howard Hakes Reflects on a Successful Year as 2019’s AIADA Chairman
2019 was certainly a busy year for Washington with tariff threats, industry disruptors,...
CBT Automotive Newscast for January 22, 2020
Today on CBTNews.com - Wednesday, January 22nd, 2020:
Becky Chernek Discusses How to Adapt Your Dealership's F&I Department for the Digital Age
Here to tell us how you can revamp and re-invigorate...
Are Buyers Liars? Ask Questions That Get Honest Answers
As long as I have been in the car business, I’ve heard salespeople and managers jokingly use the cliché “Buyers are liars.” When I ask them when they believe buyers...
How to Inspire Consumer Enthusiasm and Give Customers the Buying Experience They Want
On this week's episode of F&I Today, Becky Chernek of Chernek Consulting, discusses how industry disruptors like Tesla and Carvana are re-shaping customer expectations and building brand loyalty.
VIDEO TRANSCRIPT:
Becky Chernek:...
