TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%

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Rusty West joins Driving Solutions to discuss the importance of convenience and consistency in improving the dealership experience.

What car buyers expect from their dealership experience — Rusty West | Market Scan

- October 12, 2023
In this era of fast-paced technological innovation and evolving consumer expectations, the retail automotive industry has found itself at the crossroads of providing a traditional dealership experience or developing new...
Automotive retailing redefined by Amazon and Tesla: insights and strategies for dealerships to navigate the modern landscape.

Navigating the changing tides of automotive retailing: Adapting to the Amazon and Tesla effect

In an ever-evolving landscape where convenience and innovation rule the road, automotive retailing is at a crossroads. Rapid technological advancements and shifting automotive consumer behaviors are contributing to the profound...
lifetime customers

Four strategies for creating lifetime customers at the dealership

- October 12, 2023
Of new car buyers, it remains true that roughly 70% defect within the first three years of ownership. For used car buyers, it’s even more difficult to keep them as...

Time: your most precious, most perishable, and most profitable product

- October 12, 2023
I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers to anything sold to the customer...
Jeffrey J. Brown will remain with Ally until January 31, 2024, or an earlier date determined by the Chair of the Board to ensure a smooth leadership transition.

Ally Financial CEO Jeffrey J. Brown steps down to become president of Hendrick Automotive Group

- October 11, 2023
Ally Financial announced today that Jeffrey J. Brown will be stepping down early next year after serving as Chief Executive Officer and a member of Ally's Board of Directors since 2015....
As many buyers begin their vehicle search online, a dealer’s website is the prime place to begin building a seamless customer experience.

From online to in-store: creating a seamless dealership customer experience

- October 11, 2023
Rapid digitalization during the pandemic has made a lasting impact on the way customers shop for vehicles. According to S&P Global Mobility's latest Vehicle Buyer Journey Study, 65% of U.S. vehicle...

UAW Mack Truck employees join the picket lines, used cars rise in September, Lucid reveals Air Pure Variant

- October 10, 2023
Inside Automotive  The four phases of every good sales strategy — Sean Gardner | Joe Verde Group Despite drastic transformations in the way vehicles are sold, a car buyer's business is still...
Lucid unveiled a new Air Pure sedan with rear-wheel drive (RWD), completing Lucids portfolio of its flagship EV and offering more trim options

Lucid unveils the RWD Air Pure variant, offering 410 miles of range

- October 9, 2023
ev Lucid unveiled a new Air Pure sedan with rear-wheel drive (RWD), starting at $77,400. The new trim completes the portfolio of Lucid’s flagship EV, which now offers several trims...
The Mack Trucks agreement was seen as a possible test of whether employees would agree to ratify a contract that fell short of high demands.

Members of UAW Mack Trucks union reject deal, join picket lines

- October 9, 2023
About 3,900 United Auto Workers members employed by Mack Trucks went on strike this morning after most members rejected a tentative agreement struck by the union and firm last week. According...
Used car prices held steady in September, allowing values to decline at a slower rate in Q3 than in Q2 of 2023.

Used car prices rise in September, balance out in Q3

- October 9, 2023
Used car prices held steady in the third quarter after dropping rapidly in the second, according to Cox Automotive's latest Manheim report. Rising values in September helped buoy used car prices...