How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
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How dealers can prevent process drift during a DMS transition
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service...
8 habits of highly successful service advisors
Fixed Operations has become one of the most important—and most underleveraged—opportunities for dealerships looking to drive profitable growth, improve retention, and combat increasing margin pressure. Today's service advisor plays a...
Car makers went to Washington to stop right to repair. It backfired
For years, the fight over Right to Repair has been portrayed as a niche battle between automakers and hobbyists who want to work on their own cars. It never was.
What...
AI boosts advisor satisfaction, Volkswagen delays cost cuts, Tesla launches longer Model Y
Top Stories
JD Power finds AI adoption drives higher advisor satisfaction, loyalty. Read More
Volkswagen board vote delays Blume's cost-cutting overhaul as labor pushes back. Read More
Tesla brings longer Model Y to...
Gas companies are lying about price increases
Every time tensions flare somewhere in the world, gasoline prices seem to jump overnight. Drivers expect it. The news blames geopolitics, oil traders blame uncertainty, and politicians blame each other....
EPA looks to relax emissions rules for heavy-duty trucks, buses
On the Dash:
EPA's proposal keeps warranty periods at 100,000 miles instead of extending them to 450,000
Useful life extension delayed three years, taking effect in model year 2030 instead...
Waymo launching driverless rides in four new cities
On the Dash:
Waymo will begin driverless rides in San Diego, Las Vegas, Tampa, and Denver in the coming weeks.
The expansion extends Waymo's lead over Tesla and Zoox as...
Senate targets Chinese automakers, FTC expands right-to-repair, Used-vehicle prices jump
Top Stories
Senate panel to vote on bill blocking Chinese automakers from U.S. market. Read More
FTC settlement expands right-to-repair access for John Deere. Read More
Wholesale used-vehicle prices jump 2.1% after strongest...
FTC settlement expands right-to-repair access for John Deere
On the Dash:
The settlement could become a blueprint for future right-to-repair enforcement in other industries, including automotive.
Manufacturers may face increasing pressure to provide independent repair shops with broader...
