TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%

Search for:

service department analysis paralysis

Service department analysis paralysis. how to make a decision and move forward

- April 22, 2024
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
Fixed-Ops Articles
On April 18, Republican attorneys general from 25 states filed a lawsuit against the U.S. Environmental Protection Agency (EPA).

Republican attorneys general sue EPA over emission standards

- April 19, 2024
On April 18, Republican attorneys general from 25 states filed a lawsuit against the U.S. Environmental Protection Agency (EPA). They claimed the agency had overstepped its legal jurisdiction to hinder...
Articles Headlines

New car inventory levels, Nissan lowers profit forecast, states sue EPA

- April 19, 2024
Women Driving The Industry Jenell Ross celebrates 50 years at the helm of the nation’s only black woman-owned Buick, GMC, and Mercedes-Benz Dealership The Bob Ross Auto Group, founded by Robert P. Ross...
Daily Newscast

Ford launches Ranger Raptor Assault School, independent repair shops vs. franchised dealerships, Hyundai/Kia vehicle recall

- March 21, 2024
Inside Automotive  Optimizing GA4 to power dealership marketing — Brooke Furniss | BZ Consultants Group With the official shutdown of its predecessor last year, Google Analytics 4 (GA4) is now the primary...
Daily Newscast

Dealer optimism update, service department satisfaction rates, KBB’s 2024 resale awards

- March 15, 2024
Inside Automotive  How proactive hiring can transform your dealership – Adam Robinson | Hireology Are you struggling to fill roles at your dealership? If so, then you're not alone. According to a...
Daily Newscast
Customer satisfaction with dealership service departments improved marginally in 2024 but suffered due to persistent complaints.

Service department satisfaction held back by long wait times, EV issues

- March 14, 2024
Customer satisfaction with the dealership service experience improved slightly in 2024 but was held back from a stronger increase due to frustrations with the fixed-ops process. According to J.D. Power's 2024...
Articles Headlines
General Motors, Magna, and Wipro are partnering to launch an automotive software marketplace called SDVerse.

General Motors prepares to launch ‘SDVerse’ automotive software marketplace

- March 5, 2024
General Motors is partnering with auto supplier Magna and consultancy firm Wipro Limited to launch a virtual marketplace called SDVerse for buyers and sellers of automotive software. The new B2B platform...
Articles Headlines
On the first episode of Loyalty-Based Sales Strategies with Jen Suzuki, we examine the role greetings play in the sales process.

How to greet customers on the phone or in the service department

- February 20, 2024
Welcome to the first episode of Loyalty-Based Sales Strategies with Jen Suzuki on CBT News! In this series, Suzuki, president of eDealer Solutions, veteran sales coach, and NADA Academy guest...
Featured Loyalty-Based Sales Strategies

EPA to relax emission rules, UAW threatens new strike, Fisker expands dealer network

- February 20, 2024
Inside Automotive Defying industry challenges with innovative solutions – Ed Roberts | Bozard Ford Lincoln As customers hold onto their vehicles longer, there's a surge in cars entering the service lane. In...
Daily Newscast
The Environmental Protection Agency is planning to lower strict emission standards proposed last year, effectively slowing the EV transition.

EPA to re-evaluate tailpipe emission standards after industry pushback

- February 19, 2024
The Biden Administration is planning to relax strict tailpipe emission standards proposed by the Environmental Protection Agency (EPA) last year in an effort to slow down the U.S. automotive industry's...
Articles Headlines


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