Today's episode of CBT Now discusses sales training and growing two types of associates. We're pleased to welcome Louie Herron.

Louie Herron reveals the art of separation and preparation in sales excellence

Jaelyn Campbell - May 31, 2024

How do you effectively cater to the training needs of a seasoned salesperson while simultaneously training a newbie? Today's episode of CBT Now discusses sales training and growing two types...

CBT Now Management & Leadership

In today's episode of Inside Automotive, we're discussing retention with Tully Williams, the fixed operations director at The Niello Company.

The Niello Company’s winning retention strategy for the service departments – Tully Williams

Jaelyn Campbell - May 23, 2024

Summer is right around the corner, meaning more people are hitting the roads. Therefore, now is a huge opportunity to fine-tune your retention strategies and keep customers returning for more....

Inside Automotive Fixed-Ops

Service department analysis paralysis. how to make a decision and move forward

John Fairchild - April 22, 2024

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...

Fixed-Ops Articles

On April 18, Republican attorneys general from 25 states filed a lawsuit against the U.S. Environmental Protection Agency (EPA).

Republican attorneys general sue EPA over emission standards

Jaelyn Campbell - April 19, 2024

On April 18, Republican attorneys general from 25 states filed a lawsuit against the U.S. Environmental Protection Agency (EPA). They claimed the agency had overstepped its legal jurisdiction to hinder...

Articles Headlines

New car inventory levels, Nissan lowers profit forecast, states sue EPA

CBT News Editorial Team - April 19, 2024

Women Driving The Industry Jenell Ross celebrates 50 years at the helm of the nation’s only black woman-owned Buick, GMC, and Mercedes-Benz Dealership The Bob Ross Auto Group, founded by Robert P. Ross...

Daily Newscast

Ford launches Ranger Raptor Assault School, independent repair shops vs. franchised dealerships, Hyundai/Kia vehicle recall

CBT News - March 21, 2024

Inside Automotive Optimizing GA4 to power dealership marketing — Brooke Furniss | BZ Consultants Group With the official shutdown of its predecessor last year, Google Analytics 4 (GA4) is now the primary...

Daily Newscast

Dealer optimism update, service department satisfaction rates, KBB’s 2024 resale awards

Jaelyn Campbell - March 15, 2024

Inside Automotive How proactive hiring can transform your dealership – Adam Robinson | Hireology Are you struggling to fill roles at your dealership? If so, then you're not alone. According to a...

Daily Newscast

Customer satisfaction with dealership service departments improved marginally in 2024 but suffered due to persistent complaints.

Service department satisfaction held back by long wait times, EV issues

CBT News Staff Writer - March 14, 2024

Customer satisfaction with the dealership service experience improved slightly in 2024 but was held back from a stronger increase due to frustrations with the fixed-ops process. According to J.D. Power's 2024...

Articles Headlines

General Motors, Magna, and Wipro are partnering to launch an automotive software marketplace called SDVerse.

General Motors prepares to launch ‘SDVerse’ automotive software marketplace

CBT News Staff Writer - March 5, 2024

General Motors is partnering with auto supplier Magna and consultancy firm Wipro Limited to launch a virtual marketplace called SDVerse for buyers and sellers of automotive software. The new B2B platform...

Articles Headlines

How to greet customers on the phone or in the service department

CBT News Staff Writer - February 20, 2024

Welcome to the first episode of Loyalty-Based Sales Strategies with Jen Suzuki on CBT News! In this series, Suzuki, president of eDealer Solutions, veteran sales coach, and NADA Academy guest...

Featured Loyalty-Based Sales Strategies

Search for:

Louie Herron reveals the art of separation and preparation in sales excellence

The Niello Company’s winning retention strategy for the service departments – Tully Williams

Service department analysis paralysis. how to make a decision and move forward

Republican attorneys general sue EPA over emission standards

New car inventory levels, Nissan lowers profit forecast, states sue EPA

Ford launches Ranger Raptor Assault School, independent repair shops vs. franchised dealerships, Hyundai/Kia vehicle recall

Dealer optimism update, service department satisfaction rates, KBB’s 2024 resale awards

Service department satisfaction held back by long wait times, EV issues

General Motors prepares to launch ‘SDVerse’ automotive software marketplace

How to greet customers on the phone or in the service department

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda’s Racing Spirit is driving the future of hybrid vehicles