According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score since last July, and 3% higher...
Customer experience is the number one brand differentiator. It is the holistic perception of customers and their interactions with an organization and its products and services throughout their relationship. Customer experience best...
A Cox Automotive report has revealed that February new-vehicle supply and sales grew year-over-year.
Available Inventory data from vAuto showed that overall supply grew by roughly 50,000 units last month, climbing...
Inside Automotive
Leading employees through times of change - Scott Mautz
Leadership requires you to be flexible and embrace change… but for many of us, it's easier said than done. So how...
Franchise laws are set to be reformed in several states, including California, revising factory reimbursements for warranty work. Brian Maas is the President of the California New Car Dealers Association...
The auto industry has been revolutionized by technology in recent years, with the introduction of electric vehicles and the emergence of connected cars. However, the most significant change that could...
On March 14, the White House announced the opening of applications for a $2.5 billion funding program to develop the nation's urban and rural areas' infrastructure for EV charging and...
According to Cox Automotive, Certified Preowned (CPO) sales are up year-over-year despite expectations of a decline.
CPO sales climbed 1.9% to 205,946 units from January to February, which constituted a change...
A new study by the Insurance Institute for Highway Safety (IIHS) suggests that most SUVs lack suitable protection for backseat passengers.
IIHS tested 13 SUVs to measure their backseat safety standards....
Inside Automotive
How to make your dealership recession proof - Jason Frampton | Ken Garff Auto Group
Ken Garff Automotive Group, ranked ninth on Automotive News’ list of the top 150 dealership...