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Balancing Tech and Touch: Maximizing Ease and Humanity in Automotive Customer...
Like many other sectors, the automotive industry faces the intersection of digital transformation and traditional human service. While technology offers unprecedented opportunities for efficiency...
Why outdated data is costing dealers more than they realize –...
As dealerships navigate the complexities of digital marketing and customer data, many are turning to Customer Data Platforms (CDPs) for a more streamlined approach....
How customer experience and AI will define dealers’ success in 2025–...
As we kick off a new year, the focus for leaders is clear: delivering exceptional customer experiences while leveraging innovative AI solutions. Renowned speaker...
How comprehensive service platforms and AI enhance dealership profits with Skyler...
In today’s competitive landscape, service departments are under increasing pressure to boost efficiency and profitability. On this edition of Fixed Ops PowerLunch, we sit...
Data study reveals opportunities for auto retailers to improve customer engagement...
Data has been receiving a lot of attention lately, and businesses, including auto retailers, rely on it to boost their profits. However, many dealers,...
Alleviating frustrations in F&I departments for enhanced customer satisfaction and profitability
Introduction
The Finance and Insurance (F&I) department, a critical component of any automotive dealership, plays a pivotal role in driving profitability. We all know the...
How real-time data is empowering dealers to manage inventory more efficiently
In today’s market, stocking your dealership’s lot with the right inventory is crucial and has a direct impact on overall dealership profits and success...
Auditing your marketing process to elevate the customer experience — Glenn...
On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Glenn Pasch, auto marketing expert and CEO of PCG Digital, to discuss...
How digital platforms are shaping the industry’s evolution – April Simmons...
On the latest episode of Kain & Co., host David Kane sits down with April Simmons, the marketing director of Horne Auto Group, to...
Why data is key to digital marketing efficiency — Mike Wethington...
Digital marketing strategies have become a crucial component of running a successful dealership, often meaning the difference between success and failure in today's technologically...












