Brené Brown, a research professor at the University of Houston Graduate School of Social Work, once said “There is no
You can’t just place a suggestion box in the lunch room and expect to learn anything from it. The box
Today, customers will research your dealership for hours and hours online, making sure they have the right dealership and vehicle
On today’s CBT Newscast for Tuesday, November 7th, 2017: Alex Vetter: Tech that helps customers get to know salespeople Today,
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent.
The concept of leasing has been around since at least 2000 BC. New vehicle leasing has been around almost as
According to a 2015 Nielson Global Corporate Sustainability Report, 66 percent of consumers are willing to spend more money with
One of the trends we saw in October was that bigger vehicles had higher price tags, but did that keep
On today’s CBT Newscast for Monday, November 6th, 2017: Jessica Caldwell: What to do with lagging 2017 inventory One of