Improving Your Sales-to-Service Handoff
Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Fixed-Ops
Jim Roche of Cox Automotive Explains How the KBB Auto Repair Guide Can Help Drive Additional Revenue to Your Dealership
On today's show, Cox Automotive Vice President, Jim Roche joins CBT to discuss the many capabilities of Kelley Blue Book's brand new auto repair guide.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. I'm...
Are Automotive Technicians Ready for a Self-Driving, Electrified Future?
In the past, all someone needed was a set of wrenches and a little aptitude to become a mechanic. With zero formal education, backyard tinkerers were able to turn their...
Winter Preparedness: What Should Your Dealership Offer?
Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at the first sight of snow) about...
How ReconVelocity is Helping Dealers Get Their Vehicles Retail-Ready Faster – Hugh Hathcock & Chris Slaydon
On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon Auto Group.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone....
Where Performance is Measured and Reported, Performance Improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as a...
The Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox Automotive
With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get...
5 Fixed-Ops Trends to Pay Attention to in Q4 of 2019
As 2019 winds to a close, it is important to recognize trends that are occurring in the world of Fixed-Ops. 2019 has brought many changes and evolutions in the automotive...
How Manheim’s New Apprentice Program is Helping to Tackle the Technician Shortage – Tony Markese, VP of Reconditioning
The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled technicians who are willing to step into open positions. However, some auto industry players are...
How to Turn Recalls Into Positive Customer Experiences
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At...
