How to take communication with your customers to the next level — Joe Shaker, TruVideo
Customer satisfaction is top of mind for auto dealers and was a major focal point of the 2023 NADA Show in Dallas. Joe Shaker, CEO and Founder of TruVideo and...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Featured
How Cox Automotive is helping dealers address key retailing issues in 2023 — Ken Kraft
After peaking in 2020 in part because of digital retailing, customer satisfaction declined for the second year in a row, according to recent Cox Automotive research. At this year's 2023 NADA Show, CBT...
Automotive M&A market: What dealers must watch for this year — Bob Morris
The pace of dealership consolidations quickened in 2022, a trend likely to continue this year, making it more important than ever for store owners to closely follow mergers and acquisitions...
Fine-tune your digital workflows to provide flawless car buying experiences — Lori Wittman & Jessica Stafford
Cox Automotive understands the importance of providing excellent customer experiences as the automotive retail industry firmly embraces digital retailing. At this year's NADA Show, CBT News anchor Jim Fitzpatrick joined Lori Wittman,...
How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay Nieman
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim Fitzpatrick sat down with Jay Nieman,...
Missed opportunities to grow customer retention in the service drive
There is no doubt that the service department is where dealership sales are occurring. On today's edition of CBT Now, Jennifer Suzuki, president of eDealer Solutions, acclaimed sales trainer, and...
Improving flexibility and transparency in the dealership with AutoFi — Kerri Wise & Kevin Singerman
Dealers know that transparency and flexibility are keys to success, but technology limitations restrict the services they can provide online. Kerri Wise, Chief Marketing Officer at AutoFi, and Kevin Singerman,...
Why managers need complete visibility of each step in the sales process — Natalia Giner, A2Z Sync
In an ideal world, sales managers should have constant access to the entire sales process at any given time. At this year's NADA Show, CBT News anchor Jim Fitzpatrick sat down...
How data is driving innovations in dealership training — Sarah Vantine & Dave O’Brien, Quantum⁵
Data and technology are accelerating nearly every area of the dealership, and training is no exception. Recently, at the 2023 NADA Show, CBT News anchor Jim Fitzpatrick spoke with Dave...
4 key areas CDK Global is supporting dealers in 2023 and beyond — Barb Edson
CDK Global is ideally situated to better serve dealers and customers with cutting-edge applications to cover every stage of the car buying process, including digital retailing, DMS management, and fixed...
Latest Articles
