Today on CBTNews.com – Thursday, October 17th, 2019:
The Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the Top Down – Jeff Havens, Author of “Unleash Your Inner Tyrant”
On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!” In the segment, Jim and Jeff discuss the keys to creating a healthy and vibrant dealership culture, how to build the trust and loyalty of your employees, and how managers deliver can successfully deliver criticism. Watch Now
The Importance of Communicating Digitally With Automotive Consumers
As Bob Dylan famously put it, “The times they are a-changin.” While once customer communication was a reasonably straightforward affair, today, every interaction along the car-buying journey brings with it many minute, but essential, considerations. Should you cold call? Cold email? Cold text? At which points should these communications occur? What tone should they convey? Despite the fluid nature of modern communication and the ever-changing rules of engagement, some guidelines can help dealerships navigate the fraught waters. Read More
Time Management Tips and Tricks to Help You Take Control of Your Day
There is no doubt that most people struggle with time management regardless what industry they work in. As the phrase goes, “so much to do, so little time.” Although our days are full of tasks and responsibilities that may seem draining, there are many ways to manage our time and get everything done, hopefully with some time to spare. Read More
