Today on CBTNews.com – Thursday, November 14th, 2019:
Inventory and Auction Volume: The Latest from J.D. Power’s Larry Dixon
On today’s edition of CBT News, we speak to Larry Dixon, Senior Director of valuation services at J.D. Power. Larry gives us an update on inventory and auction volume as we settle into Q4, and overall trend predictions of used cars for the next three to five years. Watch Now
Takeaways from J.D. Power’s 2019 U.S. Sales Satisfaction Index Study
J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a luxury brand. This consecutive win marks the company’s fourth title victory in five years. Mercedes Benz and Infinty ranked second and third, respectively. Meanwhile, Buick took home the first prize in the study’s mass-market brand category, with GMC and MINI following. The SSI study, which is in its thirty-third year, examines how dealerships handle the sales process from start to final transaction… Read More
Improving Your Sales-to-Service Handoff
Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep those customers coming back and turn them into loyal, lifelong customers. With this in mind, it is important to take a look at how well do sales and service departments work together. Do they work well together? At the end of the day, the success of one department is inextricably tied to the success of the other. Of all the ways the sales and service are linked, the initial handoff from sales to service is at the base of this working relationship. It all starts here. If this is the customer’s first experience at your dealership, the handoff is critical to the long-term value of that customer. Read More
