Why taking notes isn’t just about your CRM | Salesforce CEO: Trust has to be the #1 value in your company | Results from the Urban Science Automotive Franchise Activity Report

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On today’s CBT Newscast for Thursday, February 15th, 2018:

Jennifer Suzuki: Why taking notes isn’t just about your CRM
Sales are made by paying attention to details. Jennifer Suzuki, Founder of E-dealer Solutions strongly believes that concept and has embedded it throughout her company. In our interview with Jennifer, she told us how important it is that your sales employees understand the gravity in taking customer specific notes, asking the correct closed-ended questions, and building trust with every potential buyer. Watch Now

Salesforce CEO: Trust has to be the #1 value in your company
There are a lot of companies that see the future without you, the dealer. They’re constantly discussing a connected world without personal vehicles and instead, a world where ride-sharing companies like Uber dominate travel. In a recent CNBC panel discussion, Marc Benioff, Co-Founder, Chairman, and CEO of Salesforce, made a pivotal statement about what will actually dominate the future with the public. Watch Now

Results from the Urban Science Automotive Franchise Activity Report
In the latest Urban Science Automotive Franchise Activity Report, insights from the report indicate continued stability in the number of automotive dealerships in the U.S. As of January 1st of this year, there were 18,213 dealerships, a 0.2% increase from the January 1, 2017 total of 18,170. The report says the number of franchises, or brands a dealership sells, also experienced a period of stability, slightly increasing from 32,012 to 32,029 in the past year.

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