Top Stories
Lawmakers warn Chinese auto expansion threatens U.S. manufacturing. Read More
Ford nears Geely partnership deal at Spain plant amid global EV strategy shift. Read More
GM expands skilled trades investment with $200M workforce push. Read More
Auto debt rises 37%, dealers face increasing need for flexible financing. Read More
Featured Interviews
How dealers can build trust to keep customers coming back
One of the most valuable assets a dealership can have is not its inventory or even its service department. It’s trust. Lose it once, and you could lose that customer for life. Most of the time, they simply stop coming back, and you will never know why. While most customer satisfaction tools can tell you whether your customers are satisfied with their experience, they do not tell you whether they actually trust you to deliver that experience every time. Watch the full segment here.
Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations
Rising costs are reshaping how customers approach car buying, and F&I leaders must adjust their strategies to keep pace. On the latest episode of F&I Today, Paul Brown, Vice President of Ascent Dealer Services, said affordability pressure are not reducing the need for protection products. Instead, it is making them more essential. Customers entering dealerships today are taking on higher monthly payments, often increasing by $80 to $150 compared to their previous vehicles. Watch the full segment here.
